Service

Hosted Voice Over IP (VoIP) and Unified Communications (UC)

Experience

Get the most from your telephone or unified communications platform.

FULL HOSTED PBX WITH DIAL TONE

  • Nationwide inbound origination
  • A to Z worldwide outbound termination
  • Virtually no hardware to manage
  • Moves, adds, and changes controlled remotely at no cost
  • Keep your phone numberOffsite Locations (satellite office, remote user)
  • Scalable from 1 – 1,000 users
  • Easy to use customer web portal
  • Unlimited software updates at no cost

CALL MANAGEMENT

Find Me ( Digital Assistant) Setup a personal assistant to “find you” at up to five(5) Locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.

Call Hold Place calls on hold, and play music or a commercial on hold.

Attended Transfer Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.

Unattended Transfer (Blind Transfer) Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.

Call Forwarding Forward calls via the Portal, or via your device or SoftPhone. Calls may be forwarded to any extension or phone number. Device or SoftPhone forwarding functionality may vary by manufacturer.

No Answer Call Forwarding Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.

Busy Call Forwarding Automatically forwards your calls to an extension, group, phone number when your phone is busy.

Incoming Call Blocking “Black list” phone numbers to block them from calling your PBX.

Incoming Privacy Screening Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.

Incoming Caller ID Routing Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number, or ACD or Call Queue.

Incoming DID Routing Route calls based on the number that was dialed. Calls may be routed to an auto attendant, extension, group, phone number, or ACD or Call

Outgoing Call Blocking Prevent calls to specific numbers or services (ex: 900 calls)

Incoming Call Identification Identify an incoming call on the phone’s LCD display by modifying the Caller ID display indicating how the call was routed.

One Button Redial A device or SoftPhone feature that redials the last number dialed by the extension user. Not all phones support this feature.

Do-not-disturb (DND) A device or SoftPhone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.

Call Waiting Indicator Indicates incoming call (and caller ID, if available) while another call is in process.

Automatic Call Distribution (ACD) Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.

Call Queue Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear an announcement that says something like “thank you for calling, all available agents are busy, you are Nth caller. Estimated wait time is N minutes. Please hold for the next available agent, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing rules.

Call routing based on business hours, after hours & holiday hours Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation.

Speed Dial A device or SoftPhone feature that automates the dialing of a pre-determined phone number.

Company Wide Directory A list of contacts and phone numbers that are uploaded via the Portal, and are made available on an IP phone or SoftPhone. Forward your calls Locally or Remotely via Phone or Web Call forwarding is easy to setup and manage.

Caller ID Blocking Disable Caller-id for all outbound calls made from your PBX.

Call Recording Selectively record calls for training or documentation purposes.

DISA (Direct Inward System Access) Allows someone from outside the PBX to obtain a dialtone and to place calls from it as if they were placing a call from within the switch (with password protection)

Office Intercom Dial another user’s extension, activating their phone speaker to make an announcement

Disable Outbound Dialing Disable Outbound Dialing on certain extensions only

AUTO ATTENDANTS

Customer Portal Web based user interface that allows users to configure their PBX, create call queues and groups, view call detail records and billing information, listen to and delete your voicemail, upload music on hold.

Top Level Auto Attendant (Always On) Allows callers to select from menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants.

Multiple Top Level Auto Attendants (Always on) Allows for separate telephone numbers to be routed to unique Top Level Auto Attendants. Each Auto Attendant is configurable individually.

Top Level Auto Attendant (Time Based) Available after N rings or based on time of day.

Sub-Level Auto Attendants Sub-Level Auto Attendants are often used for different departments within an organization. For instance, you may have a main Auto Attendant for the company, and then a sub-level Auto Attendant for Sales, Support, etc

Managed Services

Cloud Managed

Fully Hosted PBX with Dial Tone

  • Nationwide inbound origination
  • A to Z worldwide outbound termination
  • Virtually no hardware to manage
  • Moves, adds, and changes controlled remotely at no cost
  • Keep your phone numberOffsite Locations (satellite office, remote user)
  • Scalable from 1 – 1,000 users
  • Easy to use customer web portal
  • Unlimited software updates at no cost
Global Connectivity

Customizable & Scalable

Our hosted Voice over IP unified communications solution supports any business with any sized staff in one (1) or more locations across the globe.

The feature set offered comprises multiple solutions within our single platform that can be mixed, matched and custom fitted for your business.

Technology Forward

Call Management

Find Me ( Digital Assistant) Setup a personal assistant to “find you” at up to five(5) Locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.

Call Hold Place calls on hold, and play music or a commercial on hold.

Attended Transfer Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.

Unattended Transfer (Blind Transfer) Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.

Call Forwarding Forward calls via the Portal, or via your device or SoftPhone. Calls may be forwarded to any extension or phone number. Device or SoftPhone forwarding functionality may vary by manufacturer.

No Answer Call Forwarding Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.

Busy Call Forwarding Automatically forwards your calls to an extension, group, phone number when your phone is busy.

Incoming Call Blocking “Black list” phone numbers to block them from calling your PBX.

Incoming Privacy Screening Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.

Incoming Caller ID Routing Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number, or ACD or Call Queue.

Incoming DID Routing Route calls based on the number that was dialed. Calls may be routed to an auto attendant, extension, group, phone number, or ACD or Call

Outgoing Call Blocking Prevent calls to specific numbers or services (ex: 900 calls)

Incoming Call Identification Identify an incoming call on the phone’s LCD display by modifying the Caller ID display indicating how the call was routed.

One Button Redial A device or SoftPhone feature that redials the last number dialed by the extension user. Not all phones support this feature.

Do-not-disturb (DND) A device or SoftPhone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.

Call Waiting Indicator Indicates incoming call (and caller ID, if available) while another call is in process.

Automatic Call Distribution (ACD) Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.

Call Queue Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear an announcement that says something like “thank you for calling, all available agents are busy, you are Nth caller. Estimated wait time is N minutes. Please hold for the next available agent, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing rules.

Call routing based on business hours, after hours & holiday hours Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation.

Speed Dial A device or SoftPhone feature that automates the dialing of a pre-determined phone number.

Company Wide Directory A list of contacts and phone numbers that are uploaded via the Portal, and are made available on an IP phone or SoftPhone. Forward your calls Locally or Remotely via Phone or Web Call forwarding is easy to setup and manage.

Caller ID Blocking Disable Caller-id for all outbound calls made from your PBX.

Call Recording Selectively record calls for training or documentation purposes.

DISA (Direct Inward System Access) Allows someone from outside the PBX to obtain a dialtone and to place calls from it as if they were placing a call from within the switch (with password protection)

Office Intercom Dial another user’s extension, activating their phone speaker to make an announcement

Disable Outbound Dialing Disable Outbound Dialing on certain extensions only

Global Connectivity

Customizable & Scalable

Our hosted Voice over IP unified communications solution supports any business with any sized staff in one (1) or more locations across the globe.

The feature set offered comprises multiple solutions within our single platform that can be mixed, matched and custom fitted for your business.

Cloud Managed

SoftPhone Apps for Mobile Users

  • Desktop, Laptop or Mobile devices are supported.
  • Seamless transfers from any extension.
Cloud Managed

End User Admin Control Panel

  • Customer authorized administrators can manage their own portal.
  • Different access levels can be granted for your staff.
  • Easy to use end-user interface.
How it works

Proven Process

01

Planning

We perform a thorough survey and interview process to confirm the needs of the physical site and your business' voice and unified communications.

02

Prototype

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03

Install

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04

Quality Control

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Free Consultation

Our specialists will consult & offer the most suitable solution for you.

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Mary Atkinson

Mary Atkinson

CEO at Biilders

This has been the best project we have worked so far!

Interico company has a really proffessional staff. They kept us informed throughout whole process of building our bedroom house. We got suggestions on what materials to choose, the timeframe and price were.